KNEC Diploma in Food and Beverage Management Module III: Human Relations past paper July 2015 Answers

Answers for Human Relations July 2015

Course Name:  Food and Beverage Management
Also Done By:
Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Human Relations
Exam body:    KNEC
Share with Friends:

Go Back

1.

Explain the meaning of the following terms: (i)Human relations; (ii)Social organization. ()

2.

Highlight four factors that make individuals in the workplace ()

3.

Explain the meaning of: (i) personality; (ii) employee morale ()

4.

Highlight four reasons for empowering employees ()

5.

Identify four characteristics of a leader ()

6.

Distinguish between McGregor’s theory X and Y managers ()

7.

Explain how a theory Y manager achieves positive results from employees ()

8.

Enumerate five ways managers may destroy employee morale ()

9.

Illustrate Maslow hierarchy of needs ()

10.

when dealing with employees, managers must understand that people can not fulfil higher order needs before lower order needs. Explain ()

11.

Fredrick Herzberg believed that hygiene’s factors were necessary to keep workers satisfied. Explain five hygiene factor in a hospitality management ()

12.

Explain four characteristics of management would look for in staff seeking promotion ()

13.

explain the meaning of the term bureaucracy ()

14.

Using Max Weber’s theory, explain five characteristics of a bureaucratic organization ()

15.

Highlight five advantages of groups in the workplace ()

16.

Explain five factors of motivation and how each motivates employees to higher performance ()

17.

Explain the meaning of the term “stress” in the workplace ()

18.

explain four causes of stress in the workplace ()

19.

Explain the meaning of the term diversity in the workplace ()

20.

Explain four benefits of diversity in a hospitality establishment ()