KNEC Craft Certificate in Human Resource Management Module II Office Organization Past paper November 2021 Answers

Answers for Craft Certificate in Human Resource Management Module II Office Organization Past paper November 2021

Course Name:  Human Resource Management
Also Done By:
-CRAFT CERTIFICATE IN SUPPLY CHAIN MANAGEMENT
-CRAFT CERTIFICATE IN BUSINESS MANAGEMENT
Course Level:  Craft Certificate
Sub Level:       Module II
Course Unit:   Office Organization
Exam body:    KNEC
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1.

Give three advantages of holding a video conference. ()

2.

List four types of organization structures. ()

3.

List four clauses contained in a memorandum of association of a public limited company. ()

4.

State two benefits of No Carbon Required (NCR) stationery. ()

5.

Give two reasons for ensuring proper lighting in an office. ()

6.

List four objectives of public relations activities in an organization. ()

7.

State three challenges of using face to face communication in an office. ()

8.

List four methods of classifying records in an office. ()

9.

State three disadvantages of using the piece rate method to compute wages for workers. ()

10.

Give three advantages of using wooden furniture in an office. ()

11.

Explain six reasons why an organization may prefer to use short message service (SMS) when communicating to customers. ()

12.

Outline four measures that may be taken to reduce internal noise in an office. ()

13.

Explain six benefits that an organization may get from adopting a centralized filing system. ()

14.

Outline four ways in which an office manager may ensure good relations among members of staff. ()

15.

Outline six types of information that may be contained in a written contract of service. ()

16.

Explain four reasons for using pictures to communicate. ()

17.

Outline six features of a good office form. ()

18.

Explain four challenges that an organization may face from the use of an open office layout. ()

19.

Outline six benefits that an individual may get by becoming a member of a savings and credit co-operative society. ()

20.

Explain four factors that should be considered when choosing an office layout. ()