KNEC Diploma in ICT module 1 Communication Skills past paper: November 2021 Answers

Solved and verified by examiners. Also done by: -Diploma In Sales and Marketing -Diploma in Human resource management -Diploma in Tourism Management -Diploma in Petroleum Management.

Course Name:  Information and Communication Technology
Also Done By:
-Diploma In Sales and Marketing
-Diploma in Human resource management
-Diploma in Tourism Management
-Diploma in Petroleum Management.
Course Level:  Diploma
Sub Level:       Module I
Course Unit:   Communication Skills
Exam body:    KNEC
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1.

List four ways in which effective communication helps to create a conducive environment in an organization ()

2.

State three measures that a manager may take to encourage feedback from external publics ()

3.

List three guidelines that should be followed when writing circular letters ()

4.

State four reasons why a meeting may lack quorum ()

5.

List two ways in which an employee can prepare for a promotion interview ()

6.

List three limitations of using observation to gather information when writing a report ()

7.

Outline three ways of creating a positive first impression when making a speech ()

8.

State three disadvantages of using visual aids to pass information ()

9.

Outline three measures that may be taken to increase efficiency when using ICT in communication ()

10.

Different organizations emphasize certain areas of assessment in job selection interviews. Outline five such areas ()

11.

Explain three reasons why it is important to evaluate a message during the listening process ()

12.

Outline three benefits that an organization may derive from using modern technology to share information ()

13.

Data Limited intends to fumigate all its offices. As the office assistant, write a memorandum to all the employees informing them about it ()

14.

The management of Bryson Limited has noted low attendance of its online meetings. As the assistant office manager, you have been requested to investigate the matter and write a report. Assume that you have completed the investigations and write the report ()