KNEC Diploma in Food and Beverage Management Module III: Human Relations past paper November 2018 Answers

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Course Name:  Food and Beverage Management
Also Done By:
Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Human Relations
Exam body:    KNEC
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1.

Identify four methods that may be used to establish the level of employee morale in an organization. ()

2.

State four reasons that make it necessary for an organization to define its publics ()

3.

Outline four characteristics of an effective workgroup in an organization ()

4.

State four defense mechanism that employees may adopt to cope with frustration ()

5.

Outline four indicators of interpersonal conflict among employees in an organization ()

6.

Outline four leadership styles in accordance to the managerial Grid theory of leadership ()

7.

Individuals with agreeable personality types exhibit certain characteristics. Explain four such characteristics ()

8.

Workers participation in management may take various forms. State four such forms ()

9.

Explain each of the following principles of organization: (a) Span of control (b) Absolute responsibility ()

10.

State four consequences that an employee may face as a result of having negative attitude at workplace ()

11.

Explain five factors that may lead poor human relation in an organization ()

12.

Explain five non-monetary incentives that may be used to motivate employees in an organization ()

13.

Explain four disadvantages of informal group in an organization ()

14.

Explain four conditions that should be met to ensure effective employee participation in management ()

15.

Explain two grounds on which social classes may be established ()

16.

Explain five measures that the management of an organization may take to assist employees cope with work related stress ()

17.

Explain five disadvantages of using an arbitration method as a method to resolve conflicts in an organization. ()

18.

Explain four criticism labeled against the trait theory of leadership ()

19.

Explain four reasons that make some organization hesitate to involve employees in management ()

20.

Outline two ways in which an individual may acquire attributes ()

21.

Explain four reasons that may account for differences in perception among individuals ()

22.

Highlight four characteristics of a group at the norming stage ()

23.

Explain four circumstances under which the laissez-fairer style of leadership may not be appropriate to use in an organization ()