KNEC Diploma in Food and Beverage Management Module III: Human Relations past paper November 2022 Answers

All answers for November 2022 past paper

Course Name:  Food and Beverage Management
Also Done By:
Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Human Relations
Exam body:    KNEC
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1.

Outline four effects of public relations on a business enterprise ()

2.

Explain the reason that make each of the following principles of organization important at the workplace: (i) Specialization (ii) Unity of command ()

3.

A frustrated employee exhibits certain signs. State four such signs ()

4.

Identify four individual factors that may influence an employee performance according to Vroom’s expectancy theory ()

5.

Outline four strategies that the manager may adopt to encourage employee involvement in the management ()

6.

Distinguish between the norming stage and the performing stage of group development ()

7.

Explain two elements of the human personality as proposed by Sigmund Freud ()

8.

State four indicator of authorization leadership in an organisation ()

9.

The management of Picot Enterprise has noted that majority of the employee are stressed. Outline four measures that the management may take to minimize such stress ()

10.

Highlight four ways in which the management may contribute to negative attitude among the employee of an organization ()

11.

Outline four disadvantages of the bureaucratic system of management ()

12.

Explain four strategies that the management may adopt to promote good human relation in an organization ()

13.

Explain four ways in which work groups may positively affect to organizational performance ()

14.

State four characteristics of a formal group ()

15.

Explain four factors that may determine the span of control in an organization ()

16.

In relation to Maslow’s hierarchy of need theory. Explain four ways in which each of the management of an organization may meet the safety needs of employees ()

17.

Highlight the stages of personality development according to Sigmund Freud’s psycho-sexual theory ()

18.

Explain five employee-related factors that may hinder change of attitude in an organization ()

19.

Outline five measures that an individual may take to minimize work-related frustration ()

20.

Explain three situations in which the Laissez-Faire style of leadership may be appropriate in an organization ()

21.

Kevina is the mediator on a certain conflict situation. Highlight six characteristics that she should process to be effective in this role ()

22.

Explain four measures that the management of an organisation may take the bridge generation gaps between employees ()

23.

Explain five causes of work-related stress ()

24.

Explain five consequences of failure to involve employees in the management in the management of an organization ()