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<=KNEC Diploma in Food and Beverage Management Module III: Food and Beverage Service and sales Management Theory past paper July 2022
Highlight four indicators of service staff job dissatisfaction
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Questions List:
1. Explain the difference between cream tea and high tea
2. Identify eight items required for cream tea cover
3. Outline the procedure for evaluating the total number of waiters required in a restaurant
4. Explain four work related traits of a supervisor
5. Identify five challenges of social media in the hospitality industry
6. State five hygiene and safety rules to be observed during gueridon service
7. Explain five benefits of line organization in a catering establishment
8. Outline the procedure for taking bookings by telephone
9. State six reasons why the sommelier should have knowledge on the characteristics of different types of wine
10. Explain five challenges faced by catering managers in the hotel industry
11. Differentiate between drive-thru and drive-in methods of services
12. Explain four factors that make menu a selling tool
13. Describe four ways in which waiting staff may save time during service
14. Highlight four factors that determine the seating arrangement in a dining area
15. State the responsibilities of each of the following staff: (i) Event head wine waiter; (ii) Banqueting head waiter
16. Explain five factors to consider when decorating a restaurant
17. Highlight four indicators of service staff job dissatisfaction
18. Explain four ways of sales promotion used in food service operations
19. Describe four wine characteristics that guide a waiter in matching wine with food
1. Explain the difference between cream tea and high tea
2. Identify eight items required for cream tea cover
3. Outline the procedure for evaluating the total number of waiters required in a restaurant
4. Explain four work related traits of a supervisor
5. Identify five challenges of social media in the hospitality industry
6. State five hygiene and safety rules to be observed during gueridon service
7. Explain five benefits of line organization in a catering establishment
8. Outline the procedure for taking bookings by telephone
9. State six reasons why the sommelier should have knowledge on the characteristics of different types of wine
10. Explain five challenges faced by catering managers in the hotel industry
11. Differentiate between drive-thru and drive-in methods of services
12. Explain four factors that make menu a selling tool
13. Describe four ways in which waiting staff may save time during service
14. Highlight four factors that determine the seating arrangement in a dining area
15. State the responsibilities of each of the following staff: (i) Event head wine waiter; (ii) Banqueting head waiter
16. Explain five factors to consider when decorating a restaurant
17. Highlight four indicators of service staff job dissatisfaction
18. Explain four ways of sales promotion used in food service operations
19. Describe four wine characteristics that guide a waiter in matching wine with food
