KNEC Diploma in Food and Beverage Management Module III: Human Relations past paper November 2015 Answers

These are the answers for Human Relations past paper November 2015 in Baking Technology and Food and Beverage Management Module III

Course Name:  Food and Beverage Management
Also Done By:
Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Human Relations
Exam body:    KNEC
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1. State four indications of a good relation in an organization ()
2. Outline four internal factors which may influence an employee’s perception of work ()
3. Identify eight attributes of a good leader ()
4. Highlight four behavioral systems of a stressed employee at works place ()
5. Outline four characteristics of an effective work group in an organization ()
6. Identify four criteria that may be used to differentiate individuals in an organization ()
7. In relation to Fredrick Hertzberg’s theory of motivation, identify four factors that may lead to job dissatisfaction ()
8. State four limitations of bureaucracy in an organization ()
9. Outline four sources of intergroup conflict in an organization ()
10. Highlight four benefits that may be associated with involving employees in the management of an organization ()
11. State four measures that the management of an organization may take to minimize frustration among employees ()
12. Distinguish between values and beliefs ()
13. Explain three developmental steps that may be followed in order to improve one’s personality ()
14. A lot of attention is increasingly being paid to manager’s style of leadership. Explain five reasons that may be attributed to this attention ()
15. Explain three factors that may influence the process of attitude change ()
16. In relation to Sigmund friend’s theory of personality. Explain three defense mechanism which are commonly observed in the place of work ()
17. Explain four strategies that the management of an organization may adopt to enhance employee’s participation in management ()
18. Outline six objectives that public relation may seek to achieve in an organization ()
19. Explain three job related factors that may lead to stress in an employee in an organization ()
20. Explain four ways in which an employee may react to frustration in the work place ()
21. Explain four negative consequences of social stratification in a society ()
22. Illustrate Abraham Maslow’s hierarchy of needs theory citing two examples in each case ()
23. Outline four measures that the management of an organization may take to effectively manage older employees ()
24. Explain three guidelines that the management of an organization may follow when dealing with the work place conflicts ()
25. Explain five reasons that may be attributed to formation of groups in an organization ()
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