KNEC Diploma in ICT module 1 Communication Skills past paper: November 2017 Answers

Answers for Diploma in ICT module 1 Communication Skills past paper: November 2017

Course Name:  Information and Communication Technology
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Course Level:  Diploma
Sub Level:       Module I
Course Unit:   Communication Skills
Exam body:    KNEC
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1. List three features of appraisal interviews. ()
2. List four instances when an apology letter may be written by an organization. ()
3. State three reasons why organizations may prefer written reports. ()
4. State three disadvantages of holding meetings in an organization. ()
5. State three roles of external communication in an organization. ()
6. State three reasons for selecting communication media carefully. ()
7. State three factors that determine the appropriate time to make a telephone call. ()
8. List three reasons why a speaker should maintain eye contact when communicating. ()
9. List four forms of visual communication which may be used to pass information. ()
10. State three instances when a sender may prefer to use e-mail to pass information. ()
11. Jamal Limited has advertised a vacant positions in the company and has invited qualified candidates to send their curriculum vitae. Assume that you qualify and write a curriculum vitae. ()
12. Outline three ways of capturing the attention of the audience when delivering a speech. ()
13. Explain four ways in which the chairperson may ensure the success of a meeting. ()
14. Explain four ways in which the receiver may minimize barriers to oral Communication. ()
15. The directors of Ukulima Agribusiness Limited have realized that the number of its distributors have terminated their contracts over the last one year. As the Assistant Office Manager, you have been asked to investigate the matter and write a report with recommendations. Assume that you have completed your investigations and write the report. ()
16. . Read the passage below and answer the questions that follow. Business people always struggle to ensure that their employees are productive. Measuring employee productivity is not easy and a number of applications have been designed to help do it. However, in the absence of the gadgets which can measure productivity, employers turn to monitoring behavioral aspects such as time spend in the offic ()
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