Diploma in Catering and Accommodation Management Module III: Accommodation Operations Management II Theory past paper November 2013 Answers

Answers for Accommodation Operations Management II Theory past paper November 2013

Course Name:  Catering and Accommodation Management
Also Done By:
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Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Accommodation Operations Management II Theory
Exam body:    KNEC
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1. Highlight four precautions to take to prevent employee theft in the housekeeping department. ()
2. Outline five work habits that would prevent falls. ()
3. Explain the steps to take in the following circumstances: (i) Bleeding (ii) Fainting ()
4. Describe how to remove perspiration stain from a white cotton blouse ()
5. Outline four practices for effective inventory control for linen ()
6. Describe the procedure a room attendant uses when entering a guest room ()
7. State four purchase considerations when buying housekeeping equipment ()
8. Explain the use of abrasives in housekeeping ()
9. State three advantages of using carpets on floors ()
10. Discuss wallpaper as a method of finishing walls ()
11. Guest security is a priority to hotel management. (i) Discuss the circulation and care of the master key (ii) Outline five precautionary measures for guest safety ()
12. Describe how blockage of a laundry sink can be avoided and the procedure for unblocking ()
13. Explain the use of the following liquid agents in housekeeping ()
14. Explain five problems that may be encountered by a room's maid in the course of her job ()
15. Describe the following types of shift ()
16. State four reasons for cleaning ()
17. Explain four factors to be considered when choosing a cleaning method ()
18. Identify five finishing touches that make hotel housekeeping unique ()
19. Outline five considerations when carrying out hospital housekeeping ()
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