Diploma in Catering and Accommodation Management Module III: Accommodation Operations Management II Theory past paper November 2018 Answers

Answers for Accommodation Operations Management II Theory past paper November 2018

Course Name:  Catering and Accommodation Management
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Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Accommodation Operations Management II Theory
Exam body:    KNEC
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1. Explain each of the following terms as used in housekeeping: (i) Job Analysis: (ii) Job Description (iii) Ventilation: (iv) Turn Down (v) Mitre: ()
2. Explain five detrimental effects of noise on an internal environment in establishments ()
3. Explain six reasons why housekeeping staff may perform poorly. ()
4. Discuss four types of contract services a housekeeper can employ ()
5. Discuss five points on the importance of good ventilation in hotels ()
6. Suggest five ways of minimizing cleaning costs. ()
7. Highlight four disadvantages of interviews as a method of recruiting housekeeping personnel. ()
8. Explain six external sources of housekeeping staff ()
9. Discuss two methods of linen issues in establishments. ()
10. Explain five advantages of job descriptions for housekeeping staff ()
11. Discuss five factors to consider when planning a lighting system for a medium-size hotel. ()
12. Highlight five disadvantages of an on-site laundry system. ()
13. State five advantages of easy care fabrics ()
14. Discuss five roles of the housekeeper in regard to hygiene in an establishment ()
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