Form 3 Business Studies paper 2 questions and answers

-Introduction of automated teller machines
-customer care services. Most banks have set up customer care departments where customers can get personal advice on various financial matters.
-m-banking-modern banking services allows the account holder to access his /her account anywhere by using a mobile phone e.g. mpesa services
-E-banking where customers are able to carry out some banking transaction by use of internet.
-Most of the banks can give credit nowadays without requiring collateral security as was the case previously
-Use of computers in banks which has enabled quick and accurate transactions