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<=KNEC Diploma in ICT module 1 Communication Skills past paper: July 2021
Student enrolment at Sololo Technical College has been declining over the past two years. As the Assistant Administrator, you have been requested by the Board to investigate the matter and write a report making recommendations. Assume you have completed your investigation and write the report.
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Questions List:
1. State four situations that may prompt managers to convene meetings in an organization.
2. State three ways in which an interviewee should conduct himself when responding to questions during an interview.
3. List four barriers to effective oral communication.
4. State two messages that may be relayed through a hug.
5. List three qualities of a good report.
6. State four advantages that an organization may get by communicating to its customers through WhatsApp.
7. List three uses of personal information in a resume.
8. State three advantages of using visual aids when communicating.
9. List three reasons why the receiver of a message may fail to give feedback.
10. State three roles of internal communication in an organization.
11. Student enrolment at Sololo Technical College has been declining over the past two years. As the Assistant Administrator, you have been requested by the Board to investigate the matter and write a report making recommendations. Assume you have completed your investigation and write the report.
12. The company you work for recently conducted interviews for the post of Office Assistant. Mr. Saidi Kome was ranked the best candidate during the interviews. As the Personnel Officer, write a letter to Mr. Saidi offering him the job.
13. Outline three challenges that may be faced when conducting an online meeting.
14. Explain four organizational barriers that may lead to ineffective communication.
15. Describe the following types of interviews that may be conducted in an organization: i) Appraisal; (ii) Selection; (iii) Promotion; (iv) Exit.
16. Read the passage below and then answer the questions that follow. Climate change is no longer a hidden phenomenon. It is happening globally and there is enough scientific evidence to this effect. The shifting rainfall patterns, including the increased intensity of the El Nino and La Nina phenomena, and the rising temperatures that bring about erratic occurrences of tropical storms and drought, are
1. State four situations that may prompt managers to convene meetings in an organization.
2. State three ways in which an interviewee should conduct himself when responding to questions during an interview.
3. List four barriers to effective oral communication.
4. State two messages that may be relayed through a hug.
5. List three qualities of a good report.
6. State four advantages that an organization may get by communicating to its customers through WhatsApp.
7. List three uses of personal information in a resume.
8. State three advantages of using visual aids when communicating.
9. List three reasons why the receiver of a message may fail to give feedback.
10. State three roles of internal communication in an organization.
11. Student enrolment at Sololo Technical College has been declining over the past two years. As the Assistant Administrator, you have been requested by the Board to investigate the matter and write a report making recommendations. Assume you have completed your investigation and write the report.
12. The company you work for recently conducted interviews for the post of Office Assistant. Mr. Saidi Kome was ranked the best candidate during the interviews. As the Personnel Officer, write a letter to Mr. Saidi offering him the job.
13. Outline three challenges that may be faced when conducting an online meeting.
14. Explain four organizational barriers that may lead to ineffective communication.
15. Describe the following types of interviews that may be conducted in an organization: i) Appraisal; (ii) Selection; (iii) Promotion; (iv) Exit.
16. Read the passage below and then answer the questions that follow. Climate change is no longer a hidden phenomenon. It is happening globally and there is enough scientific evidence to this effect. The shifting rainfall patterns, including the increased intensity of the El Nino and La Nina phenomena, and the rising temperatures that bring about erratic occurrences of tropical storms and drought, are
